Refund and Return Policy
At Hemp & Herbs, customer satisfaction is our top priority. We aim to ensure that you receive the highest quality products and the best possible service. Please review our refund, return, and replacement policy below.
1. Refunds and Replacements
We offer refunds, replacements, or returns in the following cases:
- Incorrect Order: If you received an item that differs from what you ordered, please contact us within 7 days of receiving the item. We will arrange for a return or replacement at no additional cost.
- Lost Orders: If your order was lost in transit, we will provide a replacement or refund. Please allow the appropriate shipping time before reaching out to us for lost packages.
2. Returns
Returns are accepted only for incorrect or defective orders. To initiate a return, please get in contact within 7 days of delivery with your order number and details of the issue.
3. Contact Information
To process a refund, replacement, or return, please use our contact form or email at [email protected]